Recruitment & Hiring

English is an official language in the Philippines (they are the fourth largest English-speaking country in the world!) giving them a considerable advantage in the outsourcing industry. Additionally, the education system is set up similar to the US and Australia, with a focus on higher education and an organized system of degrees and skill levels. The Philippine public and private university system combined produces almost 700,000 graduates per year, with many graduates focused on technical areas such as degrees in computer science and programming. At least 50% of total graduates obtained degrees in business administration, marketing/communications, and other commercial areas.
Very simply, there is a huge amount of work that goes into sourcing quality offshore staff. Once a candidate is identified, we complete reference checks, English proficiency tests, and ensure that they have the qualifications needed for the role. We then continue to streamline the process for you by handling payroll and HR requirements.
Our highly trained recruitment team has access to large resume databases and advertises across several major publications, as well as through our job seeker network of pre-screened candidates. We have built a reputation amongst candidates for placing them with high-quality offshore companies and ensuring their wellbeing. Our process ensures that you are only interviewing candidates who possess the right skill set for your role, and who perform at a high capacity.
You can outsource any role that can be performed virtually, without being in your office. This does not exclude jobs that require specialized skills, which can easily be filled by qualified Filipinos. A shortlist of our common job roles includes: web and graphic design, software design and testing, bookkeeping, customer support, digital marketing, lead generation, and virtual assistants.
Unfortunately, we do not recruit for project-based work at this time. Our business model is geared toward long-term engagements. All of our staff work part-time (at least 20 hours per week) or full-time.
The best part is that your staff will work your preferred time zone. Full-time staff typically work 9 hours with a 1-hour lunch break, and part-time staff work 4 hours per day.
Your staff work a minimum of 20 hours per week and can work up to 40 hours per week. Staff are also available to work overtime, which is billed at the normal hourly rate.
Allow at least 3 days to sign and return the Client Services Agreement and direct debit or credit card form. Once we have received these forms, we will install the staff’s time tracking software so they are ready for their first shift.
It is not uncommon for daily commutes to last up to 3 hours in the Philippines. Working from home eliminates this loss of time and lends to a fresh mind at the beginning of each shift.
The contractor is required to have a quiet place to work, typically a separate room within their house. They must also have a reliable DSL Internet connection and an up-to-date computer.
We do not provide phone systems or dialers for staff. However, your assigned Recruiter is happy to provide extra information about different VoIP services (voice over Internet protocol), all of which are easy to set up.

Billing & Invoicing

Your first invoice is for all remaining workdays in the month that you start. This must be paid prior to your staff’s start-date. After that, on the 1st of each month you will receive an invoice for 1 month in advance, with adjustments for actual hours worked in the previous month. Your credit card will automatically be charged on the 5th of each month. As you can appreciate, it is very important that all contractors are paid on time.
Companies located in Australia, New Zealand, Asia, and the UK are billed in Australian Dollars (AUD). If you are located in the United States, Canada or anywhere else globally you will be billed in US Dollars (USD).
We accept both Visa and Mastercard. There are NO surcharges for using credit cards. Australian customers also have the option of using automatic direct debit.
You are only required to pay for hours worked, as there is no obligation to pay sick days or holidays. However, if you would like to provide compensation to staff for time off, you are welcome to do so at your discretion.
It is up to you if you would like to require your staff to work during public holidays, but some staff may request time-off during their public holidays in the Philippines.

Managing Your Staff

Maintain open lines of communication and treat your staff as though they are in the same office. Check-in with each other regularly through chat, video, and phone calls. Establishing regular team catchups and discussing bigger business goals will keep your staff motivated.
We have seen the most success with clients using web-based chat and video calls through Skype or other online telecommunications software. We also suggest file sharing such as Google Drive.
Many employers use what are called key performance indicators, or KPIs, to keep a running record of employee's activity. These are a great way to establish what everyone in your business should be striving toward in terms of their activity level.
It is a requirement that all staff use our time-tracking software, which requires them to log in at the start of each shift and log out when they are finished for the day. The software monitors your staff’s activity by taking a screenshot of their desktop every 10 minutes. You are then able to review this in your daily report to oversee how they have spent their time.
All staff members are on a probationary period within the first 6 months of work, during which time you are able to terminate them by providing 24 hours notice. After six months, 14 days notice is required to terminate.