How Can A Customer Service Specialist From Virtual Coworker Help Your Business?

  • Providing Support via Email, Phone, and Live Chat
  • Resolving Customer Queries and Issues
  • Fostering Strong Customer Relationships
  • Offering Administrative and Back-Office Support
  • Enhancing Customer Retention and Business Growth
  • Expert Troubleshooting and Dedicated Customer Support

Brilliant Filipino
Customer Service Specialists
From Virtual Coworker

  • Elite Top 1% Candidates
  • Expert Staff Placement Since 2011
  • Up to 80% Savings on Australian Salaries
  • Headquartered in Australia
  • Comprehensive Recruitment, HR & Payroll Services
  • Zero Recruitment Fees
  • Staff Aligned With Your Time Zone
  • Secure Online Time Tracking for Assurance
  • Skilled Recruitment Specialists in the Philippines

Price Guide for a Customer Service Specialist from Virtual Coworker

Virtual Staff Work 20 to 40 Hours Dedicated Per Week, Ongoing

Customer Service Specialist starting at $8 per hour

View Our Price Guide For More Information

What Our Valued Clients Say About Partnering With Virtual Coworker

Sample Customer Service Specialist Job Description

Job Title: Customer Service Specialist

Job Overview: We are hiring a Remote Customer Service Specialist who puts the customer first. You’ll be the go-to person for our customers, delivering top-notch service and sorting out their queries swiftly and smartly. If you’ve got a way with words, a knack for solving problems, and can steer the ship solo in a remote setting, we want to hear from you.


  1. Customer Interaction:
    • Quickly respond to customer queries through email, chat, and phone with a professional touch.
    • Offer the right info and solutions to solve customer concerns.
  2. Problem Resolution:
    • Get to the bottom of customer issues, escalating complex issues to the appropriate team when needed.
    • Spot patterns in customer concerns and work with the team to solve them.
  3. Product Knowledge:
    • Know our products and services inside out to help customers effectively.
    • Keep up with the latest on what we offer, including any new deals or changes.
  4. Order Processing:
    • Help customers with their orders, from how to place them to tracking and returns.
    • Team up with other departments to make sure orders are smooth sailing from start to finish.
  5. Communication and Documentation:
    • Keep track of customer chats in our CRM system, making sure nothing slips through the cracks.
    • Chat with the team to spread the word on customer feedback and solutions.
  6. Customer Feedback:
    • Collect customer feedback to pinpoint how we can up our game.
    • Use insights from feedback to help the team make our service even better.


  • A background in customer service or something similar.
  • Top-tier writing and communication skills.
  • A patient and understanding approach to handling customer queries.
  • Quick thinking and problem-solving skills.
  • Handy with customer service tech and tools.

Education and Experience:

  • High school graduate or equivalent.
  • Previous experience in customer service is preferred.

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