How Can A Customer Service Specialist From Virtual Coworker Help Your Business?
Brilliant Filipino
Customer Service Specialists
From Virtual Coworker
Price Guide for a Customer Service Specialist from Virtual Coworker
Virtual Staff Work 20 to 40 Hours Dedicated Per Week, Ongoing
Customer Service Specialist starting at $8 per hour
View Our Price Guide For More Information
What Our Valued Clients Say About Partnering With Virtual Coworker
“Partnering with Virtual Coworker to hire a full-time remote accountant has been a game-changer for our firm. Their expertise and seamless integration into our team have dramatically enhanced our productivity and service quality, proving that remote collaboration is not just the future but a highly effective present reality.”
Elyse Campbell
Ace Accounting
“Utilizing Virtual Coworker to hire a full-time remote social media manager was a strategic and fruitful decision for our agency. Our team member from Virtual Coworker has brought fresh, innovative ideas and exceptional engagement strategies that have significantly boosted our online presence and client satisfaction.”
Mark Valli
Valli Digital Marketing
“Our part-time graphic designer has been exceptional. Their creative flair and flexibility have greatly enhanced our project outputs, delivering outstanding visual content that aligns perfectly with our clients’ visions.”
Alex Clark
Vision Marketing & Design
“Bringing on a virtual assistant from Virtual Coworker has revolutionized our workflow at the real estate agency. Her efficiency, attention to detail, and organizational skills have streamlined our operations, allowing our agents to focus more on clients and less on paperwork.”
Alan Gonzales
Luxe Home Team
“I struggled to find the time and resources to generate leads for my consulting business. But thanks to Virtual Coworker, I was able to hire a skilled lead generation specialist who has brought in an incredible amount of new clients. The process was seamless and the team at Virtual Coworker provided excellent support throughout.”
Valerie Shelton
Legends Business Consulting
“As a small business owner, hiring full-time employees can often be daunting and expensive. Thanks to Virtual Coworker, I hired a remote lead generation specialist who has been an invaluable asset to my business. They have helped us increase our client base and revenue significantly.”
Lisa Matsari
Matsari, Llc
Sample Customer Service Specialist Job Description
Job Title: Customer Service Specialist
Job Overview: We are hiring a Remote Customer Service Specialist who puts the customer first. You’ll be the go-to person for our customers, delivering top-notch service and sorting out their queries swiftly and smartly. If you’ve got a way with words, a knack for solving problems, and can steer the ship solo in a remote setting, we want to hear from you.
Responsibilities:
- Customer Interaction:
- Quickly respond to customer queries through email, chat, and phone with a professional touch.
- Offer the right info and solutions to solve customer concerns.
- Problem Resolution:
- Get to the bottom of customer issues, escalating complex issues to the appropriate team when needed.
- Spot patterns in customer concerns and work with the team to solve them.
- Product Knowledge:
- Know our products and services inside out to help customers effectively.
- Keep up with the latest on what we offer, including any new deals or changes.
- Order Processing:
- Help customers with their orders, from how to place them to tracking and returns.
- Team up with other departments to make sure orders are smooth sailing from start to finish.
- Communication and Documentation:
- Keep track of customer chats in our CRM system, making sure nothing slips through the cracks.
- Chat with the team to spread the word on customer feedback and solutions.
- Customer Feedback:
- Collect customer feedback to pinpoint how we can up our game.
- Use insights from feedback to help the team make our service even better.
Qualifications:
- A background in customer service or something similar.
- Top-tier writing and communication skills.
- A patient and understanding approach to handling customer queries.
- Quick thinking and problem-solving skills.
- Handy with customer service tech and tools.
Education and Experience:
- High school graduate or equivalent.
- Previous experience in customer service is preferred.