How Can A Technical Support Specialist From Virtual Coworker Help Your Business?
Brilliant Filipino
Technical Support Specialists
From Virtual Coworker
Price Guide for a Technical Support Specialist from Virtual Coworker
Virtual Staff Work 20 to 40 Hours Dedicated Per Week, Ongoing
Technical Support Specialists starting at $8 per hour
View Our Price Guide For More Information
What Our Valued Clients Say About Partnering With Virtual Coworker
“Partnering with Virtual Coworker to hire a full-time remote accountant has been a game-changer for our firm. Their expertise and seamless integration into our team have dramatically enhanced our productivity and service quality, proving that remote collaboration is not just the future but a highly effective present reality.”
Elyse Campbell
Ace Accounting
“Utilizing Virtual Coworker to hire a full-time remote social media manager was a strategic and fruitful decision for our agency. Our team member from Virtual Coworker has brought fresh, innovative ideas and exceptional engagement strategies that have significantly boosted our online presence and client satisfaction.”
Mark Valli
Valli Digital Marketing
“Our part-time graphic designer has been exceptional. Their creative flair and flexibility have greatly enhanced our project outputs, delivering outstanding visual content that aligns perfectly with our clients’ visions.”
Alex Clark
Vision Marketing & Design
“Bringing on a virtual assistant from Virtual Coworker has revolutionized our workflow at the real estate agency. Her efficiency, attention to detail, and organizational skills have streamlined our operations, allowing our agents to focus more on clients and less on paperwork.”
Alan Gonzales
Luxe Home Team
“I struggled to find the time and resources to generate leads for my consulting business. But thanks to Virtual Coworker, I was able to hire a skilled lead generation specialist who has brought in an incredible amount of new clients. The process was seamless and the team at Virtual Coworker provided excellent support throughout.”
Valerie Shelton
Legends Business Consulting
“As a small business owner, hiring full-time employees can often be daunting and expensive. Thanks to Virtual Coworker, I hired a remote lead generation specialist who has been an invaluable asset to my business. They have helped us increase our client base and revenue significantly.”
Lisa Matsari
Matsari, Llc
Sample Technical Support Specialist Job Description
Job Title: Technical Support Specialist
Job Overview: We seek a Remote Technical Support Specialist with an ability to solve tech troubles and a passion for customer service. You’ll be the hero our customers turn to when they hit a technical snag, offering solutions that are as timely as they are effective. You’ll fit right in with a solid tech foundation, stellar communication skills, and a dedication to top-tier service. This position is fully remote, letting you team up with various teams to make sure our users get the smooth support they deserve.
Responsibilities:
- Customer Support:
- Jump on customer queries and tech issues via email, chat, and phone.
- Provide clear, step-by-step help for customers to get their tech sorted.
- Problem Diagnosis:
- Get to the heart of technical troubles, working out the root cause of the issue.
- Work with customers to understand all the details needed for seamless troubleshooting.
- Resolution and Escalation:
- Create quick, correct fixes and walk customers through the fix-it process.
- Send complex problems up the chain to the experts for a deep dive.
- Documentation:
- Keep detailed and organised records of all customer conversations, fixes, and resolved issues in our support system.
- Help improve our support docs and knowledge base with fresh insights and instructions.
- Continuous Learning:
- Keep your tech knowledge sharp with the latest product news, features, and industry know-how.
- Dive into ongoing training to boost your tech skills and keep up with the digital curve.
- Customer Feedback:
- Pull in customer feedback to spotlight how we can make our products or support even better.
- Distribute feedback to the right teams to help improve our products.
Qualifications:
- A proven track record in Technical Support or a similar role where you’ve tackled tech issues head-on.
- A tech-savvy troubleshooter who’s comfortable with both software and hardware puzzles.
- Top-notch communication skills.
- A patient listener and problem-solver for customers facing tech headaches.
- Know your way around remote support tools and ticketing systems.
Education and Experience:
- A Bachelor’s in IT, Computer Science, or something related.
- Got experience in remote tech support? That’ll put you ahead of the pack.