How Can A Technical Support Specialist From Virtual Coworker Help Your Business?

  • Addressing Support Tickets, Emails, and Various Inquiries
  • Keeping Abreast of the Latest Technology Trends
  • Installing, Setting Up, and Maintaining Software Applications
  • Handling and Overseeing System Updates
  • Identifying and Solving Complex Technical Issues
  • Supporting the Setup and Upkeep of Remote Workstations for Staff

Brilliant Filipino
Technical Support Specialists
From Virtual Coworker

  • Elite Top 1% Candidates
  • Expert Staff Placement Since 2011
  • Up to 80% Savings on Australian Salaries
  • Headquartered in Australia
  • Comprehensive Recruitment, HR & Payroll Services
  • Zero Recruitment Fees
  • Staff Aligned With Your Time Zone
  • Secure Online Time Tracking for Assurance
  • Skilled Recruitment Specialists in the Philippines

Price Guide for a Technical Support Specialist from Virtual Coworker

Virtual Staff Work 20 to 40 Hours Dedicated Per Week, Ongoing

Technical Support Specialists starting at $8 per hour

View Our Price Guide For More Information

What Our Valued Clients Say About Partnering With Virtual Coworker

Sample Technical Support Specialist Job Description

Job Title: Technical Support Specialist

Job Overview: We seek a Remote Technical Support Specialist with an ability to solve tech troubles and a passion for customer service. You’ll be the hero our customers turn to when they hit a technical snag, offering solutions that are as timely as they are effective. You’ll fit right in with a solid tech foundation, stellar communication skills, and a dedication to top-tier service. This position is fully remote, letting you team up with various teams to make sure our users get the smooth support they deserve.


  1. Customer Support:
    • Jump on customer queries and tech issues via email, chat, and phone.
    • Provide clear, step-by-step help for customers to get their tech sorted.
  2. Problem Diagnosis:
    • Get to the heart of technical troubles, working out the root cause of the issue.
    • Work with customers to understand all the details needed for seamless troubleshooting.
    • Resolution and Escalation:
      • Create quick, correct fixes and walk customers through the fix-it process.
      • Send complex problems up the chain to the experts for a deep dive.
  3. Documentation:
    • Keep detailed and organised records of all customer conversations, fixes, and resolved issues in our support system.
    • Help improve our support docs and knowledge base with fresh insights and instructions.
  4. Continuous Learning:
    • Keep your tech knowledge sharp with the latest product news, features, and industry know-how.
    • Dive into ongoing training to boost your tech skills and keep up with the digital curve.
  5. Customer Feedback:
    • Pull in customer feedback to spotlight how we can make our products or support even better.
    • Distribute feedback to the right teams to help improve our products.


  • A proven track record in Technical Support or a similar role where you’ve tackled tech issues head-on.
  • A tech-savvy troubleshooter who’s comfortable with both software and hardware puzzles.
  • Top-notch communication skills.
  • A patient listener and problem-solver for customers facing tech headaches.
  • Know your way around remote support tools and ticketing systems.

Education and Experience:

  • A Bachelor’s in IT, Computer Science, or something related.
  • Got experience in remote tech support? That’ll put you ahead of the pack.

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