Case Study: How to Build a Customer and Tech Support Team Business Name: BigAir Group Limited (ASX: BGL) Type of Company: Telecommunications Positions hired: Technical and Customer Support Explain the roles that you’re currently outsourcing Level 1 Technical Support for residential customers and non-technical Customer Service Representatives for corporate and wholesale customers. How did you…
Outsourcing work virtually is a cost-effective way to get those time-consuming tasks completed efficiently. As this financial year comes to an end, it is time to tie up loose ends and get prepared for the next one. To assist with the transition and get the right processes in place for the new financial year, there…
When you’re a salesperson, you want to be out there doing what you do best: sales! If you’re like me, closing a deal is the excitement and reward you live for. Of course, there are many steps leading up to that close. Some are enjoyable, like creating relationships, having meaningful conversations, and attending events. Other…
For those who aren’t familiar with Tony Robbins, he’s a legendary “business and life strategist” who has worked with the likes of Oprah Winfrey, Bill Clinton, and countless other extremely successful entrepreneurs and companies. I had the privilege of seeing him live in Sydney where he spoke about bettering oneself in business, relationships and everyday…
The days where business owners share a workspace with all of their staff are well behind us. Now, it is a rare workplace that does not have some level of remote working, whether that is a local staff working from home or a virtual assistant working in a different country. Being co-located with our teams…
If you’ve recently partnered with a recruiter to hire a staff member and had a positive experience, I’d imagine the timeline looked a little something like this: You, the hiring manager and/or internal recruiter identified a specific need within your team; You liaised with your consultant regarding said need and together established a plan of…
Name: Referee upon request Type of Business: Executive & IT Recruitment Type of Virtual Coworker: Full-time Recruitment Assistant Questions: What does your Virtual Assistant do on a daily basis? She started off doing some of the more basic admin functions any company has. Once I realised how competent and capable she was, we started giving…
More employees are working remotely from their homes, and that’s a good thing, not only for them, but also for their employers, and for the environment. The simple fact is that working in the comfort of your own home can increase job satisfaction, and satisfied workers tend to be more productive employees. Employers who let…
When working with remote teams, it’s critical to utilize programs that will best allow you and your staff to collaborate and communicate. There are a thousand apps and programs you can use to do this. In this article, I will cover the top three programs that Virtual Coworker and its clients use for seamless interaction…
With the help of a Virtual Assistant (VA), you can make your business more efficient and productive without having to micromanage everything. In fact, you can run your business even while you sleep! Here’s how: Answering Customer Service/Enquiries Answering questions from customers and interested prospects is a very time-consuming process. However, this is a necessary…
8 Things to Look For In a Virtual Assistant Outsourcing specific roles to Virtual Assistants is a critical component for growing businesses. There are, however, a lot of attribute that separate average virtual assistants from great virtual assistants. Below are 8 things to look for in a Philippines Virtual Assistant. 1. Excitement Find out if…
Outsourcing can be quite the daunting task. There are certain practices from recruitment to staff management that if done correctly will lead to outsourcing success, however, if disregarded can lead to total failure. The following are the ten biggest mistakes you can make when outsourcing Have a vague idea of the job role Having a…
Founder, Virtual Coworker
Our journey began with the vision of our founder, Braden Yuill, who has always been an exceptional entrepreneur with a passion for reinventing traditional business structures....