How to Seamlessly Combine Your Offshore Team with Your Local Team

How to Seamlessly Combine Your Offshore Team with Your Local Team

Virtual assistants make work easier – and all over the world tens of thousands of companies and organisations are outsourcing jobs to highly skilled VAs working overseas. There are many great advantages. You can clear away difficult or time consuming tasks like spreadsheets or bookkeeping from your in-tray and create space to concentrate on the…

5 Reasons Why You Shouldn’t Hire a Virtual Assistant

5 Reasons Why You Shouldn’t Hire a Virtual Assistant

Outsourcing virtual assistants in the Philippines certainly has its benefits and businesses are moving in this direction to reap some of these. However, there are situations when outsourcing to a virtual assistant is not beneficial, particularly if the business does not have an adequate plan in place to support this type of arrangement. If one…

Benefits of Hiring a Long-term Virtual Assistant

Benefits of Hiring a Long-term Virtual Assistant

Organisations work hard to achieve goals through efficiency of time, outputs, resources and costs. Outsourcing to virtual assistants provides many benefits to assist organisations to achieve these goals, however it can be limiting when hiring project-based virtual assistants, as they are generally more taskoriented rather than focusing on the businesses’ long-term strategic goals. Hiring a…

How to Develop Training and Management Processes for Your Virtual Assistant

How to Develop Training and Management Processes for Your Virtual Assistant

As online and digital facilities continue to improve, the ability to hire virtual assistants is becoming more convenient for organisations. As a result, there is an increasing demand for outsourcing to the Philippines. This is for a number of reasons, including: • Reduction of overhead costs as a result of lower salary expectations; reduction in office…

Outsourcing 101 for Australian Solar Companies

Outsourcing 101 for Australian Solar Companies

Solar companies in Australia and abroad are dealing with increasing overheads at a time when demand is rising steadily. There are solutions available to support SME’s to do more with less; one of which is outsourcing. Outsourcing has been something that has, at times, had negative connotations attached to it, but the high quality and…

Why Australian Companies are Outsourcing to the Philippines

Why Australian Companies are Outsourcing to the Philippines

Building offshore teams used to be routine for only companies at the big end of town. Not anymore. In today’s business landscape, small to medium sized businesses are in a great position to take advantage of the cost-savings and productivity that comes with building an offshore workforce. For companies in Australia, there is no place…

Outsourcing Benefits for Registered Training Organisations

Outsourcing Benefits for Registered Training Organisations

Registered Training Organisations (RTOs) are increasingly juggling cost pressures at a time when demands on service delivery are on the rise. There are solutions available to support RTOs to do more with less; one of the most significant is outsourcing. Outsourcing has been something that has, at times, had negative connotations attached to it, but…

How to best recruit and interview remote developers

How to best recruit and interview remote developers

Working with remote developers can be incredibly beneficial to a business. It’s an opportunity to employ highly skilled staff and to create working conditions that are suitable for both parties. However, for remote recruitment to work, it is crucial to find employees who are trustworthy, hard working and committed. What are the options? There are…

How to Build a Customer and Tech Support Team

How to Build a Customer and Tech Support Team

Case Study: How to Build a Customer and Tech Support Team Business Name: BigAir Group Limited (ASX: BGL) Type of Company: Telecommunications Positions hired: Technical and Customer Support Explain the roles that you’re currently outsourcing Level 1 Technical Support for residential customers and non-technical Customer Service Representatives for corporate and wholesale customers. How did you…